16 Mar A Note To Customers Regarding Covid-19
Valid concerns about the COVID-19 coronavirus pandemic continue to ripple across the globe. Many of our valued customers are employed by international businesses with global supply chains. We know most everyone we serve is somehow affected personally or professionally as their companies, communities, and governments take necessary precautions to mitigate the spread of this virus.
We value your business and look forward to working with you in the weeks and months ahead during these challenging times. Below, I am posting a letter from our CEO, Paul Vindigni, that was sent to SSI customers today.
Warm regards – Brad Smith, V.P. Global Sales & Marketing
March 16, 2020
RE: CORONAVIRUS UPDATE
Dear SSI Customers.
As the effect of Coronavirus (COVID-19) continues to spread, SSI is keeping a close eye on the situation as it relates to our customers, vendors and our employees.
SSI prides itself on having the highest quality teams of people who provide the strongest solutions and unparalleled customer service. This means going beyond day to day support. Having stable and reliable business continuity plans in place that allow us to utilize remote access in the event of a closure, is crucial to the success of our partners.
Fortunately, SSI continues to operate normally. But as a solutions provider, we must acknowledge the impact COVID-19 is having on our industry and respond appropriately.
SSI’s tenured expertise and supply chain infrastructure allow us to provide uninterrupted support and flexibility as we navigate this unprecedented event with our customers and vendors. We have developed a comprehensive strategy to ensure continued service with the quality that you should expect. Additionally, our integrated technology enables remote access that creates a safety net in the event of a short or long-term disruption.
Rest assured that SSI is devoted to the well-being of our family of partners and employees and we will continue to provide the quality of support that you deserve.